Privacy and Cookie Policy

The NovaPans Scale Maker

Last Updated: 21 December 2021

We are committed to respecting your privacy and protecting your personal data. This Privacy and Cookie Policy (“Policy”) sets out how we use data relating to you and applies to all use of your personal data by WTUS LLC (trading as The NovaPans Scale Maker), a company registered in Delaware, USA with our registered office at 651 N. Broad St., Suite 206, Middletown, DE 19709, USA. (“we”, “us” or “our”).

This Policy sets out the basis on which personal data will be processed by us. This Policy applies to personal data we may collect from you, or that you provide to us, through or in connection with our mobile application (“App”), The NovaPans Scale Maker. Please read the Policy carefully to understand our views and practices regarding your personal data.

We will only collect and process information about you in accordance with this Policy and we will only use information collected about you in accordance with applicable data protection laws including, for example (and where applicable), the EU General Data Protection Regulation 2016 (“GDPR”) and the UK Data Protection Act 2018. Where we decide the purpose or means for the processing of the personal data that you provide when using our Services, we are the “data controller” for the purposes of the GDPR.

You may have the right to object to the processing of your personal data, including where your personal data is being processed for direct marketing purposes. Further information on this right, and your other rights, is set out below.

If you have any concerns over privacy, or this Policy contact us at apps@novapans.com.

1.HOW WE COLLECT AND USE YOUR PERSONAL DATA

1.1.

The table below explains what data we collect, how we use it, and which recipients it might be shared with.

Your dataHow we use itThird Party RecipientsSupport / enquiry information (information we receive when you get in touch with us for support):

  • Name;

  • Contact details (address, phone number, email); and

  • Other personal data you send to us.

We process this information in accordance with the terms of our contract with you (where we need this information to provide our services to you such as under our Terms of Use Agreement) and in pursuit of our legitimate interests in responding to your enquiry and in order to improve our services.None.The NovaPans Scale Maker analytics information (collected automatically when you use The NovaPans Scale Maker):

  • IP address;

  • Device ID; and

  • ‘Events’ related to The NovaPans Scale Maker usage, such as progress, achievement of any milestones and the occurrence of other particular events during your The NovaPans Scale Maker usage (such as App installation/uninstallation, usage session durations and choices/selections for different parts of the App, interactions with App content).

We may collect this data so that we can understand usage of The NovaPans Scale Maker, analyse and improve The NovaPans Scale Maker and develop new content, services or new parts of The NovaPans Scale Maker. In some cases it may also help us to identify problems (e.g. bugs or problems preventing The NovaPans Scale Maker from working properly).

In many cases the data would be aggregated and/or anonymised so that it would not identify you.

To the extent personal data is included in this data, its processing is necessary for us to pursue our legitimate interests, being our commercial interests in: (i) ensuring that The NovaPans Scale Maker functions properly and users have the best experiences; (ii) improving the quality of The NovaPans Scale Maker; (iii) identifying and correcting any bugs or problems; and (iv) developing and creating new content, assets, services and functionality for The NovaPans Scale Maker. These interests are part of our overall interest in promoting the success of The NovaPans Scale Maker and our business.

We use Google Firebase to help us understand how our App is used. You can read more about Google’s privacy practices here.The NovaPans Scale Maker usage information (collected when you use The NovaPans Scale Maker):

2.YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

2.1.

You have certain rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest, in response to any requests submitted by you to us:

  • to withdraw consent you granted for any data processing activity;

  • where we rely upon legitimate interests as the legal basis to support our data processing activity, to object to this;

  • for a copy of personal data we are processing about you and/or to have inaccuracies corrected;

  • to restrict, stop processing, or to delete your personal data;

  • for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and

  • to make a complaint to a data protection regulator. The UK’s data regulator is the Information Commissioner's Office. You may contact them at: https://ico.org.uk/concerns/. We would request that you contact us directly in the first instance, to allow us the opportunity to address your concerns.

2.2.

To make a request in relation to any of the aforementioned rights, please send your request to apps@novapans.com. You will not be required to pay a fee to access your personal data or to exercise your rights referred to above. However, we may charge a reasonable fee if your request is manifestly unfounded or excessive, or repeated. Alternatively, we could refuse to comply if your request is manifestly unfounded or excessive.

2.3.

You may request deletion of your personal data by sending an e-mail to apps@novapans.com. Please note that some information may remain in our private records after deletion. We may use any aggregated data derived from or incorporating your personal data but not in any manner that would identify you personally.

3.CHILDREN

3.1.

We do not intentionally collect personal data from any children under the age of thirteen (13) and The NovaPans Scale Maker are intended for users aged 13 or above (please see our Terms of Use Agreement in this regard).

3.2.

If you believe we have inadvertently collected personal data from a child under the age of thirteen (13), please contact us at: apps@novapans.com. We will endeavour to delete the personal information as soon as possible.

4.DISCLOSURE OF YOUR PERSONAL DATA

4.1.

We will share your personal data with third parties only in the ways that are described in this policy.

4.2.

Group, suppliers, subcontractors, service providers, application stores. We keep your personal data confidential, but may disclose it to any member of our corporate group, our personnel, suppliers (such as payment processors) or subcontractors insofar as it is reasonably necessary for the purposes set out in this Policy.

4.3.

Government authorities. In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

4.4.

Potential acquirers or investors. If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the website of any changes in ownership or use of your personal data, as well as any choices you may have.

4.5.

Enforcement. We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements, to investigate potential breaches, or to protect the rights, property or safety of us, our personnel or customers, or others.

4.6.

Stores. We may also disclose your personal data, to the extent necessary, to application stores or platforms if that is required, for example, for fulfilment of an order you make (e.g. if needed to fulfil a mobile app DLC order) or in order to investigate or prevent fraud.

4.7.

We only permit our suppliers and subcontractors to process your personal data for specified purposes and in accordance with our instructions. All our third-party service providers are required to take appropriate security measures to protect your personal data.

5.DATA RETENTION

5.1.

We will only hold data about you for as long as necessary, bearing in mind the purpose for which that data was collected, or as otherwise described in this Policy.

5.2.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6.SECURITY

6.1.

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Services taking into account the likelihood and severity those risks might pose to the rights and freedoms of our Service visitors and customers.

6.2.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

7.INTERNATIONAL DATA TRANSFERS

7.1.

We host our Services data in the United Kingdom and Europe. For the purposes of hosting services, we may use vendor Amazon Web Services. You can find out more information about their privacy practices here.

7.2.

Where necessary, there are agreements in place to ensure that personal data is processed using appropriate safeguards that meet the requirements of data protection laws. Such appropriate safeguards may include standard data protection clauses adopted by a data protection regulator and approved by the European Commission, such as the European Commission’s standard contractual clauses.

7.3.

If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this Policy, please let us know by emailing us at apps@novapans.com

8.GENERAL

8.1.

If you follow a link from the Service to any third party websites, you should be aware that those websites may have their own privacy policies. We do not accept any responsibility or liability for those websites. Please check the policies of any third party websites before submitting any personal data to those websites.

8.2.

We may make changes to this Policy in the future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes by email.

8.3.

All questions, comments or enquiries should be directed to us. We will try to respond to you within 48 hours or otherwise within a reasonable time.